Absolutely yes! As a virtual assistant, when you place an order through me at helloabby.com, you are ordering through your local doctor’s office.

I exist solely to help doctors and their teams service patients like you!

Your local doctor receives full credit for your order.

Just like you, we believe in supporting local business and keeping your relationship with your doctor at the center of your eye health.

Before you can place any order, your doctor’s office needs to be a registered practice on helloabby.com.

I would start with reaching out to your eye doctor to ask if they have a way you can order online through a virtual assistant like Abby.

I would love to join their team.

Once your doctor registers your prescription on helloabby.com, you will receive an email from me, Abby, to complete your profile. Basically, you just need to set your password 😊.

If you didn’t receive an email to complete your profile, please either reach out to your eye doctor to resend the invite or contact our Abby Customer Success Team utilizing our chat feature for assistance.

Abby carries all contact lenses from every major contact lens manufacturer.

In a nutshell, if it goes on your eye, we have it. If you are prescribed custom made to order lenses, please reach out to your eye doctor. They can order those lenses for you.

All orders, regardless of the number of boxes ordered, receive free shipping.

Patients and your practice can upgrade shipping at an additional cost.

All orders are shipped via UPS Mail Innovations with a tracking number for easy reference.

You receive instantaneous updates on the status of your order and tracking information directly on your helloabby.com account in the order history section of your dashboard.

You can also elect to receive tracking information on your order sent to you via email or SMS. You must first Opt in to receive messages.

All orders, regardless of the number of boxes you order, receive free USPS, Mail Innovations shipping.

You can upgrade shipping at an additional cost.

Placing an order is as easy as 1, 2, 3. Select your prescription, enter the number of boxes, payment and shipping information and hit submit! That’s it!

No worries! Please utilize our handy dandy chat feature for assistance.

1. First, click on your profile and hit manage account.
2.  If there is already a credit card on your patient profile, and you want to "add" another card, click "Use a different" card, and a new window will open up for you to enter your new credit card information.
3.  See success screen to show the new credit cards has been added.
4. You can easily switch or choose your preferred credit card when placing future contact lens orders and reorders.

Please know that Abby does NOT store your actual credit card. The Card info goes through a secure validation process via Cyber Source, which provides a token, storing the last 4 digits of your credit card.

For a short video of how to save a credit card, click here.

Yes, of course. Please utilize our handy dandy chat feature for assistance on order cancellation or returns.

All the information you need to check the status of your order can be easily seen on your Abby homepage.

For up to date information about your order, sign up to receive SMS/Text alerts.

If you need to reach out to an Abby customer success team representative, you can utilize our chat feature for assistance.

You sure can! Just log in to your helloabby.com account and edit your preferred email.

You can log into to your account by entering your email address and password at helloabby.com.

If you are not registered but have been sent an invitation, you can use the 'forgot password' to complete registration by changing your password.

If you didn't receive an invitation, please contact your optical practice to send you an invitation.

Not a problem! Recovering your password is easy! Go to the helloabby.com homepage and select 'forgot password' link to submit a change password request.

If the email address you entered is linked to an active profile, an email will be sent with an expiring link to easily reset your password.

Orders placed on helloabby.com qualify for manufacturer rebates.

We are currently working with various manufacturers to make it easier for you to submit your rebates on helloabby.com.

For now, you will need to continue to obtain those valuable rebates through your doctor’s office.

When you place your order, we ask your credit card for an authorization hold to cover the balance.

We only charge your credit card once your order ships from our facility and is heading your way.

Yes! When you shop on HelloAbby.com you are in safe and secure hands. For more details please check our Privacy Policy.

Ugh, hate when that happens! Please check to see if the email went to your junk, spam, or bulk mail folder.

To ensure future emails will always make it to your inbox, please add helloabby-no-reply@helloabby.com to your "Safe Senders" or "Trusted Sites" list.

If still unable to locate, please reach out to an Abby Customer Success Team Member utilizing our chat feature for assistance.

Congratulations on your new home! You can make changes to your address by logging into helloabby.com and selecting "Manage Account" menu option.

Click the 'edit' link next to Personal Information section where you can review and edit your personal information including your address.

Yes, Abby offers 2 types of text alerts:

1. Order Status (updates)
2. Reorder Reminders

New Patients must first 'opt-in' to receive text messages. When you are registering for the first time, and after creating your password, you will be presented with a NEW notification screen where you can turn on Text Notifications for either or both types of alerts.

Existing Abby Patients must also 'opt-in' to receive text messages. 

1. Go to your profile and go to the 'Manage Account' tab.
2. When you are in your profile, add your mobile # and click the button to 'opt-in' to "Order Status" and/or "Reorder Reminders".

If at any time you no longer wish to receive text messages, merely need to reply "Stop" to the text.

You can also go back into your profile and "unclick" the Order Status button to stop receiving order status updates via text.

Unfortunately, Abby doesn't currently take FSA or HSA benefits. Don't worry, this is on our radar to provide on helloabby.com sometime in 2023!

Unfortunately, Abby doesn't currently allow alternative payment methods. Don't worry, this is on our radar to provide on helloabby.com sometime in 2023!

To quote KC & The Sunshine Band.. "Please don't go…I'm beggin you to stay" but seriously, if you change eye doctors or all of sudden have perfect 20/20 vision, no worries we can archive your account.

Please reach out to an Abby Customer Success Team Member utilizing our chat feature for assistance.

If your order gets lost in the mail or enters into a portal to the Upside Down, just give our customer success team a call.

We will be happy to track and send out a replacement order.

Oh no! I'm sorry that the incorrect quantity was sent to you. We will fix that mistake immediately.

Please utilize our handy dandy chat feature for assistance.

Oh no! I'm sorry that the incorrect prescription was sent to you. We will fix that mistake immediately.

Please utilize our handy dandy chat feature for assistance.

Intriguing. Can’t wait to hear the question!

Please reach out to an Abby Customer Success Team Member utilizing our chat feature for assistance.