Abby Short Activation and Onboarding Videos, FAQs and Quick Start Guide
My goal is to make it as easy as possible for practices to use Abby, ABB's New Online Contact Lens Ordering Platform. These short videos, FAQs and Guide will help eye care practitioners to understand all of the features and benefits of Abby.
Initial Set Up
How To Log In To the Abby Site
How To Adjust Pricing Using the Quick Catalog Feature
How To Adjust Pricing Using the Custom Pricing Feature
How To Download the CSV File
How To Set Multi-Box Discounts
How To Manage Multiple Staff Logins
Patient Management
How To Add a New Patient
How To Edit a Patient
How to Delete a Patient's Account
How To Search for a Patient
How To Introduce Patients to Abby via Email
How To Manage Text and Email Preferences
Order Management
How To Add a New Prescription
How To Update a Prescription
How To Manage Multiple Prescriptions
How To Place an Order on Abby
How To Place an In-Office Order
How to Manage Custom Pricing and Bulk Discounts
NEW!!! How to Find the Order Status and Performance Dashboards
NEW!!! How to Manage Your Favorite Products!
NEW!!! The New Order Status Dashboard
NEW!!! The New Performance Dashboard
Frequently Asked Questions
From time-to-time we will be updating important information that practices and patients need to know on our frequently asked questions page. Please visit and bookmark the below link.
Abby Quick Start Guide
We have revised the Abby Quick Start Guide to include information on the new Order Status and Performance Dashboards. This is a great resource for practices and their staff to use for ongoing training.
Abby Marketing Tool Kit
It's easy to promote Abby to patients, using the Abby Marketing Tool kit. Practices can order from ABB or download digital files directly from the Links below. Click the link below to see all the FREE patient-facing materials