Contact Lens Product Updates
Password Updates
We're rolling out new password requirements on our website to keep your information even more secure. Here's a quick look at what has already changed, and what's coming up soon:
Completed
- Enhanced password complexity for all new passwords
- Minimum of 12 characters
- No spaces allowed
- Include at least one uppercase letter (A-Z)
- Include at least one lowercase letter (a-z)
- Include at least one number (0-9)
- Include at least one special character (such as ! @ # $ % ^ & *)
- Passwords cannot contain your username, account number, or email address
Upcoming
- We'll gradually ask all users to update their passwords to meet these new requirements. Additionally, you won’t be able to reuse any of your last 10 password
- Passwords will also expire every 90 days. No need to worry about missing a deadline—we’ll send friendly reminders to your registered email address 10, 5, and 1 day before expiration, and you'll see a prompt when you log in 10 days before your password needs to be updated.
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Updated: July 28, 2025
Alcon is experiencing manufacturer backorders on a limited number of toric parameters. At this time, they are not able to provide an ETA date for these orders, but we will provide the ETA date as soon as we receive one.
Product Launch
Product: TOTAL30® for Astigmatism -2.75 cyl
Launch Date: 10/1/24
Updated: July 28, 2025
Price Increase - August 1, 2025
Updated: July 8, 2025
Biofinity XR Toric/Biofinity Toric Multifocal Patient Recall Letter
Discontinuations
Product: Clariti 1 Day Multifocal Dx
Discontinuation Date: 6/30/25
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Product: Clariti 1 Day Multifocal 30/90 pk
Discontinuation Date: 12/31/25
Johnson and Johnson
Updated: July 28, 2025
Product Updates
Product: Acuvue Oasys 24pk (diagnostics and revenue)
Packaging change
J&J's Letter: Click here
Updated: October 18, 2024
Price Increase - August 1, 2025
Product Update
Product: Miru 1day Toric
Effective immediately, ABB will no longer carry trials or revenue products for this line.
Product: Miru 1 Month sphere, multifocal, and toric
Menicon’s current inventory of Miru 1 Month Dx products do not meet ABB's expiration date standards. As a result, we will stop accepting orders for all Miru 1 Month diagnostics and revenue.
Any customers who still wish to order Miru 1 Month products can call Menicon at 800.636.4266 or visit their website www.meniconwebstore.com.
X-Cel Contacts
Updated July 9, 2025
In light of the recent supply chain constraints and limited demand, we will no longer accept new orders for X-Cel soft contact lenses beginning Friday, July 18. The final shipments for these orders will be sent on Thursday, July 31. Should you wish to continue placing orders for Flexlens, Tricurve, Horizon, Westhin,and XRP lenses, please contact X-Cel directly at 800-241-9312 or gahouse@xcelspecialtycontacts.com.
Fulfillment Monitor
